Emergencies

Contacting your doctor (urgent requests)

During office hours: 

CALL our office to speak with reception. (PRESS “5”) or EMAIL and type “URGENT” in the subject line. We respond within the day/hour.

During lunch hour and after-hours:  

Call our office and listen to the phone tree. Make the selection to speak with the physician-on-call.  Drs. Chen, Liu, and Su rotate call one week at a time.   You should expect a call within 30 minutes. If you do not receive a response, page again.

BC Nurse Hotline

• BC NurseLine provides 24-hour, confidential health information and advice. Anywhere in the province, call BC NurseLine to speak to a registered nurse 24-hours or a pharmacist from 5 p.m. to 9 a.m. every day.
• Specially trained nurses answer questions about health topics and procedures, identify symptoms, and help you decide when to see a health professional. Information and referrals are also provided to other services.
• Pharmacists are available to answer your questions about medications.

• The nurse will ask for your Personal Health Number on your B.C. CareCard; you will not be denied service if you do not provide it.
• Translation services are available in over 130 languages. Please wait for the recorded disclaimer message for a nurse to answer your call – ask for translation services in the language that you prefer or speak.

Poison Control

HealthLink BC

At HealthLink BC, you will find medically-approved information on more than 5,000 health topics, symptoms, medications, and tips for maintaining a healthy lifestyle. You can also search their online Directory to find health services near you.