1. Spring Schedule
- Dr Jeraldine Chan is away March 4 -18, 2025
- Dr. Winnie Su is away March 18- 26, 2025
- Dr. Chan (March 19, 24, 26) and Dr. Liang (March 20) will cover Dr Su during that time.
- Dr. Bessie He (our resident) is away until June, 2025
2. New Physician
- Dr. Rose Wong will start helping us see patients on Tuesdays and Fridays
- You can find her schedule online under “Dr. Wong”
3. New Policy for Urgent Concerns
CALL us rather than email urgent concerns (this is a change from previous office policy) Emails are NOT checked after-hours! We have been overwhelmed with excessive emails – leading to delays and unanswered messages.
During office hours (Monday to Friday, 9 am to 5 pm)
- FIRST: Try to book online kitsfamilypractice.ca with any doctor.
- SECOND: IF you see no online times, CALL our staff – they want to help! Mention that you have tried booking online already.
- THIRD: Email the office (kitsfamilypractice@gmail.com)
with the subject line “urgent” and explain the concern. Our email volume has been excessive and becomes an unreliable means of communication, especially for medical concerns.
Outside office hours (After-hours, weekends, statutory holidays)
- PAGE the doctor on-call (NOT email)
- How do I contact the on-call doctor? Call our office number (604-733-5181) and listen to the prompts. The doctor (Dr. Chen/Liu/Su) will call you back usually within 30 minutes. Please page again if there is no reply within 30-60 minutes.