Kits Family Practice Patient Portal

Spring 2025 Update

1. Spring Schedule

  • Dr Jeraldine Chan is away March 4 -18, 2025
  • Dr. Winnie Su is away March 18- 26, 2025
  • Dr. Chan (March 19, 24, 26) and Dr. Liang (March 20) will cover Dr Su during that time.
  • Dr. Bessie He (our resident) is away until June, 2025

2. New Physician

  • Dr. Rose Wong will start helping us see patients on Tuesdays and Fridays
  • You can find her schedule online under “Dr. Wong”

3. New Policy for Urgent Concerns

CALL us rather than email urgent concerns (this is a change from previous office policy)  Emails are NOT checked after-hours!  We have been overwhelmed with excessive emails –  leading to delays and unanswered messages.

During office hours (Monday to Friday, 9 am to 5 pm)

  • FIRST: Try to book online kitsfamilypractice.ca with any doctor.
  • SECOND: IF you see no online times, CALL our staff – they want to help! Mention that you have tried booking online already.
  • THIRD: Email the office (kitsfamilypractice@gmail.com) with the subject line “urgent” and explain the concern. Our email volume has been excessive and becomes an unreliable means of communication, especially for medical concerns.

Outside office hours (After-hours, weekends, statutory holidays)

  • PAGE the doctor on-call  (NOT email)
  • How do I contact the on-call doctor? Call our office number (604-733-5181) and listen to the prompts.  The doctor (Dr. Chen/Liu/Su)  will call you back usually within 30 minutes. Please page again if there is no reply within 30-60 minutes.

Stay informed with clinic updates

* indicates required