New! How to Book Appointments
- BOOK ONLINE – try this first!
- Choose between an “office visit” or a “telephone visit”
- If your doctor’s schedule is full, search under the names of the other doctors listed
- CALL if you cannot find a suitable time online – especially if the concern is URGENT
- DO NOT email to book
*Go to our website kitsfamilypractice.ca and click on Book an Appointment in the right upper corner of the homepage.
New appointments open on Thursday, March 20th! (not visible online)
- Dr. Kevin Liang is available THURSDAY, MARCH 20th – Please CALL to book. Unfortunately, his online schedule is not visible at this itme.
- Dr. Jeraldine Chan is back this week. (Dr. Su is away the next 2 weeks)
- Dr. Rose Wong will see patients on Tuesdays and Fridays
- REMEMBER: book with them online by searching under their names.
New! Care After Hours/Weekends/Statutory Holidays
DO NOT EMAIL! Emails are NOT checked after-hours. Due to excessive email volume, emailed messages may lead to untimely responses.
In the event of a serious emergency, please call 911 or head to the Emergency Room.
BC Nurse Line 8-1-1 or Deaf and hearing-impaired 7-1-1.
- BC NurseLine provides 24-hour, confidential health information and advice. Call to speak to a registered nurse 24-hours or a pharmacist from 5 p.m. to 9 a.m. any day.
Visit your pharmacist! Pharmacists can now treat/prescribe medications for up to 21 medical conditions.
Reaching your family doctor:
- For minor emergencies that cannot wait until the office is next open (9 am, Mondays to Fridays), please call our office at (604) 733-5181.
- Please respect our time and page us only for urgent problems that cannot wait until the next office day.
- Phone calls will not be returned between 10:00 PM to 8:30 AM.
At HealthLink BC, you will find medically-approved information on more than 5,000 health topics.
Prescription Refills
- We prefer you book (online/call) an appointment at least 1-2 weeks PRIOR to when your medications run out! This can be a phone appointment if a physical exam is unncessary.
- If you cannot book a timely appointment, ask your pharmacy to fax us a request for a refill. We may call you to reassess the condition. We aim to provide enough refills for a medically appropriate period of time.
- ALWAYS book an appointment for new or modified prescriptions.
If you have any questions, concerns, or suggestions, we would love to hear from you! Thank you for giving us the privilege of being your family physician.