In-office Visits
We require 24 hours notice to cancel an appointment, however, in the event of an unforeseen emergency this may be waived. There are many other patients waiting for appointments and failure to cancel will result in a missed appointment charge.
Phone Consults
Our Clinic policy is not to provide Lab results over the telephone. Please make an appointment with your physician to discuss lab results.
You will only be contacted by our office to come in for an appointment if your lab results were abnormal.
Our staff are unable to interpret lab results and will not comment when asked. Please also understand that it can take up to 10 days for our office to receive results back from various lab/hospitals.
In-office Procedures
We perform a number of procedures in the office but not limited to: IUD insertions, endometrial biopsies, joint injection (shoulders, knees), other MSK injections (carpal tunnel, DeQuervain’s tenosynovitis, trigger finger), cystic acne injections, sebaceous cyst aspiration/injection/excisions, skin biopsies (primarily for suspicion lesions, but may offer some private procedures as well). Please ask us about procedures if you have any questions.
Uninsured (Private) Services
Not all health services are covered by BC MSP (Medical Services Plan). Many services seem like “small tasks”, but require additional time from our staff and physicians.
Such services include (but not limited to):
- missed appointments,
- letters and notes for work,
- school and illness,
- insurance and disability forms,
- Driver’s medical forms,
- transfer of medical records,
- physical/fitness exams for camp, school,
- private dental procedures,
- cosmetic treatment of any benign moles, skin tags, skin lesions,
- liquid nitrogen treatment for certain lesions.
We will invoice according to the fee schedule laid out by the Doctors of BC and the Family Doctors of BC.
https://bcfamilydocs.ca/fee-category/uninsured-forms/
We accept all forms of payment at the time that the service is rendered.